CEIT

Micro Computer Plus – IT Support Intern – Statesboro

The IT Support intern will have the responsibility of assisting MCP Customers and MCP Technicians on various hardware\software related issues in an environment where hard work and professionalism are required.

Responsibilities
 Respond to phone calls, instant messages, emails and personnel requests for technical support
 Document, track, monitor, and resolve hardware & software issues in a timely manner
 Recommend and schedule repairs through MHelpDesk management software
 Install and configure workstations based on company needs and requirements
 Provide end user support
 Assist in the pricing and creation of technical quotes/estimates
 Perform remote LogMeIn sessions to troubleshoot and resolve technical issues
 Assist with data recovery, using tape backup or recovery tools
 Perform manual/automatic backups and ghosting as needed
 Perform other duties or special projects as requested

Requirements
Education & Experience
 Qualified candidates must currently be pursuing a Major in the field of Information Technology with less than 30 hours remaining until graduation
 Willing to learn new software and hardware and adapt to an evolving work environment
 Prefer 1 or more years of experience in an office environment
Knowledge & skills
 General knowledge of Microsoft Windows XP, Vista, 7 & 8
 General knowledge of Microsoft Office Suite
 General knowledge of the assembly and component parts of various types of systems (ie. Laptop, desktop, printer…)
 General knowledge of diagnosing and cleaning computer systems
 Must have a strong work ethic, organizational skills, and the desire to learn
 Must not be afraid to ask questions
 Ability to maintain confidentiality at all times
Working Conditions
 Most duties performed in usual office conditions with standard office equipment, computer, copier, fax and phone
 Use of computer terminal requiring frequent mental and visual attention
 Able to lift 50+/- pounds

For more information on MCP and the MCP Team, please visit: www.microcomputerplus.com
Interested candidates should submit a letter of interest and resume to helpdesk@microcomputerplus.com

Posted in IT Internships, Jobs for IT Majors

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Department of Information Technology • P.O. Box 8150 • Statesboro, Georgia 30460 • (912) 478-4848